Organization Managers can customize notification email branding and set the frequency of deadline reminder emails sent to learners.
Platform roles required: Organization Manager
Email customization
The Email Customization feature lets you customize the notification emails sent from Immersive to users on the platform. Customized emails can improve how recipients recognize and engage with messages from your organization. You can customize the following email attributes:
- Header logo
- Header logo background color
- The From label for the email
How to customize notification emails
- From the Manage navigation drop-down list, select Platform Settings.
- From the Platform Settings page, select Email Customization in the side navigation or via the quick link.
- Enter the desired Sender Name. This new name will precede the from email address <noreply@immersivelabs.com>. A value of 20 characters or less will display across devices and email clients.
- Upload your company logo, which will appear at the top of your customized emails.
- Set the Header Background color (optional) in hex code format.
- Submit the changes.
The following images show a default Immersive-branded notification email, followed by an example customized notification email.
Default email:
Customized email:
What can't be customized
At this time you can't customize the following email attributes:
- From address — the email address from which the email is sent will always be "noreply@immersivelabs.com." We also can't send or route the email through your organization's email infrastructure.
- Content — the body of the email can't be customized at this time.
- Footer — the footer remains consistent across all emails, including Immersive's details, social links, and disclaimers.
How to revert to the default Immersive-branded emails
To revert to the default Immersive-branded emails and remove all customizations, select Reset to default.
Deadline reminder emails
Deadline reminder emails for collections, career paths, custom collections, and custom career paths can be set manually by Organization Managers in-platform. This feature is intended for customers whose learners are assigned content to complete within a deadline.
⚠️ At time of publish, only lab assignments have automatic reminder emails. Programs, Crisis Sim, Workforce and Range Exercises all do not support automatic reminders.
There are four frequency options:
- Persistent — 15, 10, 5, and 1 day before the deadline, then 2 days after the deadline
- Standard — 10 and 1 day before the deadline
- Light — 1 day before the deadline
- No emails — learners won't receive any deadline reminder emails
How to set up deadline reminder emails
- From the Manage navigation drop-down list, select Platform Settings.
- From the Platform Settings page, select Email Frequency from the side navigation menu or via the quick link.
- Choose from one of the available options: Persistent, Standard, Light, or No emails.
Learners will receive deadline reminder emails based on the option you select.