Issue Logs

Issue Logs are give Organization Managers an enhanced visibility and control over issues within the Immersive platform. Previously hidden and accessible only through Customer Support channels, these platform issues will now be available for Organization Managers, providing steps for resolution and quick escalation references when needed.

This allows Org Managers to proactively monitor and address common platform problems, including SCIM errors, SSO errors, and License exhaustion notifications. By surfacing these issues in real-time and enabling self-diagnosis and resolution, this update puts more control in the hands of Org Managers, allowing them to handle common issues efficiently and independently.

Each issue is captured individually or rolled up for repeated occurrences within a 24-hour period, accompanied by an Error Reference for streamlined escalation to Customer Support. Detailed instructions are provided to guide Org Managers through steps to resolve issues, aiming to minimize support escalations and expedite issue resolution. This update empowers Organization Managers to self-diagnose and resolve platform issues effectively, enhancing the overall user experience on the Immersive platform.

To view issue logs:

From the Platform Settings page, select View Logs from the Issues Logs drop-down list:

All current Issue Logs are displayed. You can filter logs by category and also click the View Message button to read the Customer Message concerning each issue:

Issue Log Notification Settings

As an Organization Manager, you can choose to receive email notifications when a new entry in the Issue Log is created. This setting applies only to your account; other Org Managers can choose whether or not to be notified.

To set the notification settings, select Notification Settings and then select to Enable to Disable the notifications.