Issue Logs give Organization Managers direct visibility into platform issues — including SCIM errors, SSO errors, and license exhaustion notifications — along with steps to resolve them.
Issue Logs give Organization Managers visibility into platform issues along with steps to resolve them. Previously hidden and accessible only through Customer Support channels, these logs are now available directly in-platform. Each issue includes an Error Reference you can use when escalating to Customer Support, and detailed resolution steps so you can often fix things without needing to raise a ticket.
Each issue is captured individually, or rolled up for repeated occurrences within a 24-hour period.
How to view issue logs
From the Platform Settings page, select View Logs from the Issue Logs drop-down list:
All current Issue Logs are displayed. You can filter logs by category and click the View Message button to read the customer message for each issue:
Issue Log notification settings
As an Organization Manager, you can choose to receive email notifications when a new entry in the Issue Log is created. This setting applies only to your account — other Org Managers can choose independently whether or not to be notified.
To manage your notification settings, select Notification Settings and then select Enable or Disable.